Shipping & Returns

Returns Policy

We value our customers and make every effort to ensure you are satisfied with your purchasing experience.

You may return any item 21 days after shipment delivery for a full refund. If the return is a result of our error, we'll also pay the return shipping costs (you received an incorrect item, etc.). Wemencourage our customers to contact us beforehand if they would like more photos of a rock prior to purchasing. If you do not, no problem, we will still give you a refund. Just pay fragile shipping to ensure the product is not damaged.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the continental United States.

Shipping Time -- Orders are generally processed and shipped out within 2 days.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Zamora Minerals or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

As always, we pay for shipping. We hope you enjoy your jewelry or mineral specimen and do business with us in the future!